Frequently Asked Questions
1. Products and Quality
Are the products of good quality?
Yes! We carefully select each product to ensure comfort, durability, and sophisticated design. Our commitment is to provide pieces that deliver safety and well-being to our customers.
Are the products original?
Yes, all our products are authentic and undergo rigorous quality checks before being shipped.
Do the products have a warranty?
Yes! If a product presents a manufacturing defect, we offer a warranty according to our exchange and return policy. For more details, please check our Purchase Policy.
2. Shipping and Delivery
What is the processing time for my order?
After payment confirmation, your order will be processed within up to 2 business days . Delivery time depends on your location and the shipping method chosen at checkout.
How can I track my order?
As soon as your order is shipped, you will receive a tracking code by email to follow the delivery directly on the carrier or postal service website.
Do you deliver across Europe?
Yes! We ship to all regions of Europe, ensuring that your purchases arrive safely to you.
What if my order is delayed?
If your order exceeds the estimated delivery time, please contact us at info@rosarat.com so we can check the situation with the carrier.
3. Payment and Security
Which payment methods are accepted?
We accept payments via PayPal and Stripe , ensuring a fast and secure checkout process.
Is the website safe for purchases?
Yes! Our website uses SSL encryption technology, ensuring that all information you provide is fully protected against fraud.
Can I pay in installments?
Yes! Depending on your credit card and payment provider (PayPal or Stripe), installment options may be available at checkout.
4. Exchanges, Returns, and Refunds
Can I exchange or return a product?
Yes! If you are not satisfied with your purchase or if the product has a defect, you may request an exchange or return within 7 calendar days after receiving your order. The product must be unused and in its original packaging.
How do I request a return or exchange?
Send an email to info@rosarat.com with your order number and the reason for the request. Our team will reply with detailed instructions for the process.
How does the refund process work?
Refunds will be issued after the returned product has been inspected. The amount will be refunded to the same payment method used for the purchase (PayPal or Stripe).
5. Support and Contact
How can I contact customer support?
We are here to help! You can reach us at info@rosarat.com , Monday to Friday, from 9 AM to 6 PM.
What is the average response time?
Our average response time is within 24 business hours . We strive to handle all inquiries quickly and efficiently.
If you have any further questions, don't hesitate to contact us. We are always here to provide the best shopping experience for you!