🇮🇪 Rosarat – Store Policies

1. Products & Quality

Are the products high quality?
Yes. Every item is carefully selected to ensure comfort, durability, and an elegant design. Our commitment is to deliver jewellery that promotes confidence, everyday comfort, and long-lasting beauty.

Are the products authentic?
Yes. All products sold by Rosarat are authentic and undergo strict quality control before dispatch.

Do the products come with a warranty?
Yes. If your item develops a manufacturing fault, you are entitled to a replacement or refund in accordance with EU and Irish consumer protection laws.
Full details can be found in our Returns & Refunds Policy.

2. Shipping & Delivery

What is the order processing time?
Orders are processed within up to 2 business days after payment confirmation.

How long does delivery take within Ireland?
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery dates are displayed before you complete your purchase.

How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number to follow your parcel via the designated courier.

Do you deliver across Europe?
Yes. We deliver within Ireland and to other selected European destinations where available.

What if my order is delayed?
If your order exceeds the estimated delivery timeframe, please contact us at info@rosarat.com, and we will investigate with the carrier.

3. Payment & Security

Which payment methods are accepted?
We accept secure payments via PayPal and Stripe, including major credit and debit cards.

Is the website secure?
Yes. Our website uses SSL encryption and complies with the EU General Data Protection Regulation (GDPR) to protect your personal data.

Can I pay in instalments?
Installment options may be available depending on the payment method offered by PayPal or Stripe at checkout.

4. Exchanges, Returns & Refunds

Your Legal Right to Cancel (EU Customers)
Under the EU Consumer Rights Directive, you have the right to cancel your online order within 14 days of receiving your item, without providing a reason.

Can I return or exchange a product?
Yes. You may request a return or exchange within 14 days of delivery, provided that the item is unused, unworn, and returned in its original packaging.

How do I request a return or exchange?
Please email info@rosarat.com with:

  • Your order number

  • The item you wish to return or exchange

  • The reason (optional)

We will send you full instructions on how to proceed.

How do refunds work?
Refunds are processed once the returned item has been received and inspected.
Approved refunds are issued to the original payment method (PayPal or Stripe).

Please note:

  • Shipping fees are non-refundable unless the item is faulty or incorrect

  • Return shipping costs are the customer’s responsibility for change-of-mind returns

What if my item is faulty?
If your product arrives damaged, defective, or develops a manufacturing fault, you are fully protected under EU and Irish consumer law.
We will offer a replacement or full refund at no additional cost.

5. Customer Support

How can I contact support?
You can reach us at info@rosarat.com.

Customer service hours:
Monday–Friday, 9:00 AM to 6:00 PM (Irish Time)

What is the response time?
We aim to respond to all enquiries within 24 business hours.

If you have any additional questions, feel free to contact us.
We are here to ensure you have a smooth, transparent, and enjoyable shopping experience at Rosarat.