Terms of Service — ROSARAT

Last updated: March 20, 2025

1. Introduction

Welcome to ROSARAT ! These Terms of Service govern your use of our website and the purchase of products in our online store. By accessing or using our site, you agree to these terms.

2. Use of the Website

You must be at least 18 years old (or use the site under the supervision of a legal guardian) to make purchases.

Any misuse of the website—including fraudulent activity or attempts to interfere with security—may result in account suspension or access blocking.

3. Account Registration

To place orders, you may need to create an account with accurate and up-to-date information.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Orders, Pricing & Payments

We accept payments via PayPal and Stripe (credit/debit cards available within those providers).

Your order is processed after payment confirmation . Processing time is typically up to 2 business days before dispatch.

We reserve the right to cancel orders in cases of suspected fraud, abuse, or obvious pricing/display errors . In such cases, any amounts paid will be refunded.

5. Shipping & Delivery

Delivery times vary depending on destination and shipping method selected at checkout.

Once dispatched, you will receive a tracking code by email.

We are not responsible for delays caused by external factors (eg, strikes, peak seasons, customs inspections, or carrier issues).

Title and risk pass to you upon delivery as indicated by the carrier's records.

6. Returns, Exchanges & Refunds

Please refer to our Returns & Refunds Policy for full details (including eligibility, steps, and timeframes).

As a summary: items must be returned in original condition (unused, with tags, and in original packaging). Returns sent without prior authorization may be refused.

Approved refunds are issued to the original payment method (PayPal or Stripe) within the stated timeframe.

7. Product Information & Availability

We strive to display accurate product descriptions, images, sizes, and materials. Minor variations in color/appearance may occur due to screen settings or batch differences.

Product availability is not guaranteed. We may limit quantities or discontinue items at any time.

8. Prohibited Conduct

You agree not to:

Use the site for illegal purposes or in violation of applicable laws/regulations;

Interferes with or disrupts the site's operation or security;

Attempt to access non-public areas, systems, or data;

Use automated means (bots/scrapers) without our prior written consent.

9. Intellectual Property

All content on the site (including text, graphics, logos, images, and layout) is owned by or licensed to ROSARAT and protected by applicable IP laws.

You may not reproduce, distribute, or create derivative works without prior written permission, except for personal, non-commercial use permitted by law.

10. Privacy & Cookies (GDPR)

We process personal data in accordance with applicable data protection laws (including the GDPR where applicable).

For details on what data we collect, how we use it, and your rights (access, rectification, erasure, portability, objection, and restriction), please see our Privacy Policy and Cookie Policy .

By using our site, you consent to the use of cookies as described in our Cookie Policy (where consent is required, we will request it via a banner or similar mechanism).

11. Warranties & Liability

We guarantee that our products conform to the quality standards described on the site.

Except where prohibited by law, ROSARAT is not responsible for damages arising from improper use , normal wear and tear, or failure to follow care instructions.

To the fullest extent permitted by law, we exclude liability for indirect or consequential losses. Nothing in these Terms excludes or limits liability where it would be illegal to do so (eg, for fraud or personal injury caused by negligence).

12. Modifications to the Terms

We may update these Terms from time to time. Changes will be posted on this page with the effective date . Continued use of the site after changes take effect constitutes acceptance of the revised terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the mandatory consumer protection laws applicable to your place of residence within Europe.

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Consumers may have access to out-of-court dispute resolution mechanisms available in their country (eg, ODR platform of the European Commission, where applicable).

14. Contact

Questions? We're here to help.
Email: info@rosarat.com
Hours: Monday–Friday, 9 AM–6 PM (CET)