🇮🇪 Shipping Policy — ROSARAT

Last updated: March 20, 2025

At Rosarat, we are committed to delivering your order safely, efficiently, and transparently.
This Shipping Policy outlines order processing times, delivery estimates, shipping methods, and customer responsibilities for orders shipped to Ireland.

1. Order Processing Time

All orders are processed within:

1–3 business days
(Monday to Friday, excluding public holidays)

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment.

2. Delivery Times

Estimated delivery times for Ireland are:

🇮🇪 Ireland (Standard Delivery)
5–10 business days

Delivery timeframes begin once your order has been dispatched.

These are estimated times only and may vary depending on carrier performance, peak periods, or unforeseen delays.

3. Shipping Methods & Carriers

We ship orders using reliable and trusted carriers, which may include:

  • An Post

  • DPD

  • GLS

  • Local or international postal services, depending on your location

The shipping carrier is selected automatically based on your delivery address and service availability.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination within Ireland

  • Weight and size of the order

  • Selected shipping method

If free shipping is available, it will be clearly displayed at checkout before payment is completed.

5. Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to factors beyond our control, including:

  • Carrier or postal service disruptions

  • Peak seasonal demand

  • Weather conditions

  • Customs or logistics inspections

  • Incorrect or incomplete delivery information

If your order exceeds the estimated delivery timeframe, please contact us at info@rosarat.com and we will assist in tracking your shipment.

6. Tracking Your Order

Once your order is dispatched, you will receive an email containing:

  • Your tracking number

  • The name of the carrier

  • A tracking link

Please note that tracking updates may take up to 48 hours to become active, depending on the carrier.

7. Delivery Attempts & Collection Points

If delivery cannot be completed at your address:

  • The carrier may attempt delivery more than once

  • You may receive a notification by email or card

  • Your parcel may be redirected to a local collection point

If a parcel is returned to Rosarat due to failed delivery attempts or failure to collect, a new shipping fee may be required to resend the order.

8. Incorrect or Incomplete Address

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

If your order is returned due to:

  • An incorrect address

  • Missing delivery details

  • Incomplete postal code

You may be responsible for:

  • A new shipping fee

  • Any return charges applied by the carrier

Please double-check your address details carefully before placing your order.

9. Customs, Duties & Taxes

Orders shipped within the European Union are generally not subject to additional customs duties.

If an order is shipped from outside the EU, it may be subject to:

  • Import duties

  • VAT

  • Customs handling fees

Any such charges are the responsibility of the customer. Rosarat is not responsible for customs-related delays or additional fees imposed by authorities.

10. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

📧 info@rosarat.com
Monday to Friday, 9:00 AM – 6:00 PM (Irish Time)

We’re always happy to help.