Purchase Policy — ROSARAT

WARRANTY

Our commitment is to guarantee customer satisfaction.
If the product presents a manufacturing defect , please contact us within 7 calendar days after receiving it to request an exchange or return.

For returns due to change of mind , the deadline is also 7 calendar days , in accordance with consumer protection standards.

The product must be in perfect condition, without signs of use, and in its original packaging. Refunds will be processed after the returned product has been inspected and may be issued via reverse to the credit card or refund through the original payment method (PayPal or Stripe).

If the order has already been shipped, the customer must wait for delivery and then request the return within the stipulated period. Orders that have been paid may be canceled before shipping upon request via info@rosarat.com .

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SECURITY

To ensure a safe shopping experience, we accept payments via PayPal and Stripe , with the option to use major credit and debit cards.

All transactions are protected by advanced security and encryption systems , ensuring the privacy of your data.

After payment confirmation, your order goes through a processing period of up to 2 business days before shipping. Once dispatched, a tracking code will be sent to your email so you can follow the delivery.

Delivery times may vary depending on your location and the chosen shipping method. Please make sure to provide accurate and complete address details to avoid delays.

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ADDITIONAL INFORMATION

By making a purchase on our website ( rosarat.com ), you agree to the terms described in this policy.

For questions, suggestions, or support, please contact us at info@rosarat.com .

Our customer service is available Monday through Friday, from 9 AM to 6 PM (CET) .

ROSARAT thanks you for your trust and is always ready to provide you with the best shopping experience!