🇮🇪 Purchase Policy — ROSARAT

WARRANTY & CONSUMER RIGHTS

At Rosarat, we are committed to providing a secure, transparent, and fair shopping experience. This Purchase Policy outlines your rights as a consumer in Ireland and our obligations under EU and Irish consumer protection laws.

Right to Cancel – 14 Days (EU Consumer Law)

Under the EU Consumer Rights Directive, customers have the legal right to cancel their online purchase within 14 days of receiving the product, without providing any reason.

This right applies to most online purchases made within the European Union.

Returns for Change of Mind

You may return your order within 14 days of delivery, provided that:

  • The item is unused

  • Shows no signs of wear

  • Is in perfect condition

  • Is returned in its original packaging

Refunds are processed once the returned item has been received and inspected.
Approved refunds are issued to the original payment method (PayPal, Stripe, or card).

For change-of-mind returns, return shipping costs are the customer’s responsibility, as permitted under EU consumer law.

Faulty, Damaged, or Defective Items

If your item arrives faulty, damaged, or develops a manufacturing defect, please contact us as soon as possible.

Under EU and Irish consumer law, you are entitled to an appropriate remedy, which may include:

  • A free replacement

  • A full refund

In such cases, Rosarat will cover all return shipping costs for defective or incorrect products.

Order Cancellations Prior to Dispatch

If your order has not yet been dispatched, you may request a cancellation by contacting us at info@rosarat.com. A full refund will be issued.

If the order has already been shipped, you must wait for delivery and then submit a return request within the 14-day cooling-off period.

Security & Payment

To ensure a safe and secure purchasing experience, Rosarat accepts payments via PayPal and Stripe, including major credit and debit cards.

All transactions are protected using SSL encryption and processed in compliance with the EU General Data Protection Regulation (GDPR), ensuring that your personal and payment information remains secure and confidential.

Order Processing & Tracking

Once payment has been successfully confirmed:

  • Orders are processed within up to 2 business days

  • After dispatch, you will receive an email containing your tracking number

  • You can follow your delivery via the designated courier

Delivery times depend on your location within Ireland and the shipping method selected at checkout.

Please ensure that all delivery details provided at checkout are accurate to avoid delays.

Additional Information

By placing an order on rosarat.com, you acknowledge and agree to the terms set out in this Purchase Policy.

Customer Support

If you have any questions, require assistance, or need further information, please contact us at:

📧 info@rosarat.com
Monday to Friday, 9:00 AM – 6:00 PM (Irish Time)

Thank you for choosing Rosarat.
We are dedicated to providing a safe, smooth, and exceptional shopping experience.